10 Best Stores for Customer Service

Kohl’s has a thorough website full of advice for customers, as well as a toll-free customer service hotline with representatives available every day of the week. But one of the great assets that Kohl’s has, which many of the online retailers on this list do not, is the opportunity to offer quality customer service in the store itself.

“We narrowed the search down to three pairs [of shorts] that I liked, but they didn’t have my size in any of them on the floor. I found an employee, and he checked the back, but they didn’t have any there, either. He brought another employee out who informed me that I could call Kohls.com from the back of their store, and if they had them in stock, they would ship it to me for free,” one customer wrote on Moneybeagle.com, a personal finance site.

“So, off I went to the back of the store to use the courtesy phone near the customer service desk. I called and spoke with a very friendly woman, and she was happy to walk me through the process. They did have the style in my size, and I was even able to give her my coupon code for additional savings!”