10 Best Stores for Customer Service
The holiday season can be a stressful time to go shopping, with all the crowds rummaging for deals around you. But one thing can make the experience tolerable: quality customer service.
L.L. Bean consistently ranks at the top of NRF’s list for best customer service, and has clearly made a conscious decision to build its business on solid customer care.
The chain’s website offers an easy-to-use live chat online with a customer service representative, as well as help via phone and e-mail. But perhaps its most well-known perk is an excellent return policy that lets customers ship back or exchange any item they’ve bought at any time free of charge, whether it be a few days after the purchase or a few years.
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