10 Best Stores for Customer Service

Overstock.com has made it on the NRF’s top 10 list for several years now, and came in second on last year’s list. In one interview with the NRF, the company’s executive director quipped that its motto is, “the customer may not always be right, but they deserve justice.”

However, we do feel like noting that Overstock’s customer service rating, which is based on dozens of user reviews on their own website, is just 2.9 out of 5. Most of the negative reviews stem from concerns complaining about problems they had when returning items. Still, many customers have had positive experiences.

“I have been ordering from Overstock.com for several years. The quality of the products I have ordered are GREAT. The people I have talked with on the phone are Great ... and NO shipping charges or $2.95 shipping charges … how cool is it that this savings is passed on to me the customer,” one user wrote on its website.