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Why Call Center Jobs Are Coming Back

Insourced!

Is Irving, Texas the new Bangalore or Mumbai? Matthew Zeitlin explains why call center are coming back onshore

articles/2012/08/28/why-call-center-jobs-are-coming-back/zeitlin-insourcing-call-jobs-tease-embed_uzzrah
Ann Hermes / Christian Science Monitor via Getty Images

There is perhaps no better symbol of the globalization of the service economy than a customer service call from the United States that gets answered in India or the Philippines.

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