Pauline DeWenter, a scheduling clerk at a Phoenix Veterans Affairs hospital, has come forward and said her office changed or physically altered records of deceased veterans to hide the fact that they died waiting for care. DeWenter said her job was to call veterans when appointments opened up, and she would mark if they had died waiting for care. She says that at least seven times since October, her deceased notices were written over by someone else or physically changed. “I would say [it was done to] hide the fact. So if you change that to, ‘entered in error’ or, my personal favorite, ‘no longer necessary,’ that makes the death go away,” she said.