A budget airline passenger fell to her knees and broke down in tears after being banned from boarding her flight because her hand luggage was allegedly “too big.” The chaotic scene at Bulgaria’s Sofia airport saw the woman singled out by security while waiting to board a shuttle bus to her Ryanair flight after being told her bag was “too big”. Yet despite her successfully cramming the bag into a luggage-measuring holder, airport staff still refused to let her board, causing her to burst into tears and desperately plead with staff, as dozens of passengers watched her breakdown from behind a glass security door. Still determined to board, she started banging on the door while sobbing hysterically, before sinking to her knees with tears streaming down her face. An eyewitness who recorded the incident said it “escalated quickly,” but claimed airport staff threatened the entire flight would be cancelled if they didn’t leave her behind and get on the bus which forced them into compliance. The video prompted a response from Bulgaria’s deputy prime minister, who ordered an inspection of the airport’s security cameras following what he called the employees’ “outrageous” behavior.
Read it at New York Post
