Never Again
HealthCare.gov is an embarrassment, but government-created tech is not hopeless. Here’s how the system can improve.
Alexander B. Howard is a fellow at the Networked Transparency Policy Project at the Ash Center at Harvard University and a fellow at the Tow Center for Digital Journalism, at Columbia University. Previously, he was the Washington Correspondent for the O’Reilly Radar at O’Reilly Media and an associate editor at TechTarget.