Oh this will be good. The TSA is soliciting businesses for help in created a web-based system so that the unpopular agency can begin responded to questions and comments on Twitter. The TSA would use the handle @AskTSA and would put ten employees toward responding to posts. “Our goal is to improve the traveler’s experience through one-to-one conversations on Twitter to actively assist customers before, during and after their travel,” TSA spokesman Bruce Anderson said. Most major airlines already use Twitter to respond to customers.
Read it at the Los Angeles Times
