NOSEDIVE

U.S. Airlines’ Performance Drops

In 2014.

U.S. airlines performed worse across the board in 2014, just one year after the industry marked its best record in the nearly 25 years of research, a report revealed Monday. The Airline Quality Rating report found the industry performed worse in all four areas of consumer complaints, baggage handling, denied boardings, and on-time arrivals. The study also found that most of the 12 individual airlines featured saw declines in performance. Only Frontier Airlines and JetBlue Airways improved their on-time arrival rates in 2014, while the industry’s customer complaint rate jumped from 1.13 per 100,000 in 2013 to 1.38 this year.