U.S. Airlines’ Performance Drops

U.S. airlines performed worse across the board in 2014, just one year after the industry marked its best record in the nearly 25 years of research, a report revealed Monday. The Airline Quality Rating report found the industry performed worse in all four areas of consumer complaints, baggage handling, denied boardings, and on-time arrivals. The study also found that most of the 12 individual airlines featured saw declines in performance. Only Frontier Airlines and JetBlue Airways improved their on-time arrival rates in 2014, while the industry’s customer complaint rate jumped from 1.13 per 100,000 in 2013 to 1.38 this year.