A VA internal report shows that the computerized system intended to fix the benefits backlog problem is adding to it. Jamie Reno reports.
Despite Secretary Eric Shinseki’s oft-repeated pledge to fix the Department of Veteran Affairs broken disabilities claim system by 2015, the problems have gotten worse, according to a scathing new internal report.
Claims now take an average of 272 days to be processed—an increase of nearly 40 percent from 2011—with some lingering for as long as a year. The error rate now hovers around 14 percent, and the mountainous backlog stands at nearly 900,000, as 53 veterans reportedly die each day waiting for their benefits, according to the Center for Investigative Reporting.