A new survey from Wichita State University and Embry-Riddle Aeronautical University confirms what frequent flyers already knew: Airline quality declined in 2014, giving the industry its worst year since 2009. Worse, the decline was universal across service areas: airlines lost more bags, denied more passengers boarding, delayed more flights, and—unsurprisingly—received more complaints. Only three carriers saw improvements: Hawaiian Airlines, Alaska Airlines, and Virgin America.
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