Former members of the armed forces trying to register their businesses under a new certification system have met mountains of red tape, legislators and veterans activists said. The antifraud system was instituted by the Department of Veterans Affairs. One veteran had to deal with automated messages telling him to wait long periods—in one case 4,116 minutes—on the phone as he tried to clear up an issue regarding his construction company’s eligibility to bid on contracts for disabled vets. “It was comical, but at the same time it really bothered me, because my business is at stake,” Navy veteran Neeson Levinson said.
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